Frequently Asked Questions
Everything you need to know about your Pom Pom London experience.
How long will my delivery take to arrive?
Standard shipping within the UK typically takes 2-4 business days, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized items are non-refundable.
Are your handbags made from genuine leather?
Yes, our signature handbags are crafted from high-quality, 100% genuine leather designed for both durability and a premium finish.
Can I purchase additional bag straps separately?
Absolutely! We offer a wide range of interchangeable fabric and leather straps so you can customize your look for any occasion.
Do you offer a warranty on your products?
All Pom Pom London bags come with a 12-month warranty covering manufacturing defects to ensure you are satisfied with your purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and offer 'Buy Now, Pay Later' options via Klarna and Clearpay.